American Toy and Furniture U.S. Shipping Policy
Thank you for shopping at American Toy and Furniture. All orders from American Toy and Furniture are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated support team at firstname.lastname@example.org.
Where We Ship
American Toy and Furniture offers shipping to all USA states, territories, and even APO/FPO addresses.
All orders must be shipped to a valid, physical address. We do not support shipping to P.O. Boxes at this time.
We process orders during our normal business hours.
Unless otherwise stated, please allow 1 to 14 business days for us to process your order.
We make every effort to fulfill orders as quickly as possible, but sometimes life throws us a curveball. (Ahem, Covid-19.) If we are experiencing longer than usual processing times, we will notify you either on our site or by email.
Shipping Rates & Timing
American Toy and Furniture has multiple shipping rates, depending on either the product or the shipping method chosen. The shipping charge will be calculated and displayed during checkout. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.
Tracking Your Order
When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. If you don’t receive this email in a timely fashion, please reach out to us at email@example.com.
Lost, Stolen, or Damaged Orders
Though we try to ensure that all orders are delivered properly, mistakes in the shipping process can happen. In cases like these, feel free to contact us and we can help your sort out the issue.
How to Contact Us
If you have any questions or concerns regarding your order or the shipping options available, please contact us at firstname.lastname@example.org.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address:
208411 South Old Highway 51, Mosinee, WI, 54455, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and processed, we will get back to you on how to send the replacement.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.